We would rather fix a problem than refund it, but plans change and that is fine. This page explains exactly what happens to your money if a project or a care plan stops.
If something is not right
Tell us first. If anything we delivered does not match the agreed quote, putting it right is part of our job and costs you nothing extra.
Before work starts
Changed your mind after paying the first milestone but before we started? You get it back in full, minus any payment or bank transfer fees.
During a project
- Milestones you have approved are not refundable: that work is done and yours to keep.
- If you stop in the middle of a stage, you pay for the work done in that stage and we refund the rest of its payment.
- You receive all files and code finished up to that point.
Hourly work
Hourly work is billed for the hours used, so there is nothing to refund for hours already worked.
Free support
The three months of free support after launch are included in the project price, so there is nothing separate to refund.
Care plans
- You can cancel a care plan any time before the next billing date.
- The month that has already started is not refunded.
- Unused hours do not carry over or turn into a refund.
Third-party costs
Domains, hosting, paid plugins and other services bought for your project are paid to other companies and follow their own refund rules.
How to ask for a refund
Email hello@coffeencoders.com with your name and project. We confirm within 2 working days and send approved refunds within 14 days, to the same payment method where possible.